If any PTFA event has to be cancelled due to unforeseen circumstances outside of our control, such as the weather making it unsafe to proceed with the event, we will attempt to re-schedule the event and all tickets will still be valid. If this is not possible, then refunds will be made.
As a charity we cannot afford to absorb the cost of all the payment provider’s fees, and therefore, we respectfully ask customers to understand that if refunds are requested, the small payment provider fee will be withheld to cover these costs.
Example:
A single £4 transaction has a £0.26 fee associated with it – a refund of £3.74 will be made
A single £20 transaction has a £0.48 fee associated with it – a refund of £19.52 will be made
Thank you for your understanding